Area Manager Tour Ops

Description

Do you have management experience in the travel industry?

Area Manager responsibilities include:

• Provision of in-resort Company representation to Crystal Holidays & Thomson & First Choice customers.
• Maximisation & management of customer service, sales and operational efficiency at resort level.
• To represent the company by providing information and resolving any problems that may arise.
• To act as a figure-head and single point of contact within the resort communication network for customers, staff and suppliers.
• Management of resort teams/staff for a given area/country. Ensure all paperwork (to include customer facing material) is completed/produced to the required standard and within deadlines set.
• Through training and support, ensure every effort is made to achieve and exceed targets in the area of sales/quality/service.

Requirements

• Team management experience in the travel or leisure industry overseas
• Strong man management skills & staff handling skills with proven ability in this area
• Strong coaching, guiding and training skills
• Experience of multi site management overseas
• Proven ability in sales and problem solving
• Objective and personable approach to ensure solid intra-company relationships
• Excellence in communication and the ability to communicate effectively by phone, email and in person in order to distance manage
• Understanding of financial and commercial aspects of the business
• PC Literate (essential) & driving license
• Business and commercial knowledge